Frequently Asked Questions

Everything you need to know about bringing luxury home.

What is the standard shipping timeframe for furniture?

Most of our home decor items ship within 3-5 business days, while larger furniture pieces typically arrive within 2-3 weeks via our specialized white-glove delivery service.

Do you offer a warranty on your products?

Yes, all Astonish furniture comes with a comprehensive 1-year limited warranty covering manufacturing defects and structural integrity.

What is your return policy for home accessories?

We offer a 30-day return window for most items in their original packaging. Please note that custom-made upholstery and final sale items are non-returnable.

How can I track my order?

Once your order departs our warehouse, you will receive an email with a tracking number and a link to our logistics portal to monitor your delivery in real-time.

Are the materials used in your products eco-friendly?

At Astonish, we prioritize sustainability by sourcing FSC-certified wood and using OEKO-TEX certified textiles wherever possible to ensure a healthier home environment.

Do you provide assembly services?

Many of our larger items include complimentary white-glove delivery, which features professional assembly and removal of all packaging materials.